California LifeLine Related Forms and Notices For Carriers

California LifeLine Program (previously known as Universal LifeLine Telephone Service or ULTS)

California LifeLine Program - Rules and Regulations

  •  Connection/Activation Reimbursement 2016  
  •  Resolution T-17337 - Sets the Specific Support Amount Subsidy for the California LifeLine Program at $11.50 effective January 1, 2012.
  •  General Order 153 - (REVISED per Resolution T-17321 and effective December 1, 2011).
  •  Resolution T-17321 - Revises General Order 153 effective December 1, 2011.
  •  General Order 153 - (REVISED per Resolution T-17202 and effective July 1, 2009 - November 30, 2011.)
  •  Resolution T-17202 - Revises General Order 153 to reflect administrative revisions to the California LifeLine Program effective July 1, 2011.
  •  General Order 153 - Public Utilities commission of the State of California - Procedures for administration of the Moore Universal Telephone Service Act effective May 3, 2007.
  •  Decision D.10-11-033 - Adopting forward-looking modifications to California LifeLine Program in compliance with the Moore Universal Telephone Service Act effective November 19, 2010.
  •  Decision D.08.08.029 - Adopting a Pre-Qualification Requirement for the California LifeLine Program and Resolving Remaining Phase 2 Issues effective July 1, 2009. Appendices
  •  Rulemaking R04.12.001 - Docket listing all documents pertaining to California LifeLine rules, documents and decisions.

How to Become a California LifeLine Carrier

  • For carriers interested in offering California LifeLine service in California, please contact Llela Tan-Walsh (, 415-703-5213) to answer any questions and to begin the process of database interface with the 3rd party administrator. Anna Jew (, 415-703-3087) can address any questions related to claims of reimbursement from the ULTS Fund.

California LifeLine Administrator

Administrative Letters 

California LifeLine Program Income Limits

Information - Only Filings

California LifeLine Program Flat Rate Cost Factor (CF) pursuant to Decision D.03.01.035

California WIRELESS LifeLine Program - Claim Reimbursement Process

For Claim Period on or after March 1, 2014:

California LifeLine Program - Claim Reimbursement Process

For Claim Period on or after December 1, 2011:

For Claim Period on or after July 1, 2009:

For Claim Period on or before June 30, 2009:

  • For claim instruction and sample form, please go to G.O.153 Section 9 and Appendix D
  • For bad debt calculations and information please go to G.O. 153 Section 9.3.9. Sample bad debt spreadsheet should be included with monthly claim.

Claim form and supporting documents can be submitted via e-mail to

California LifeLine Working Group Conference Calls


Immigration Guide