CPUC Online Employment Application Frequently Asked Questions
1. Do I need to complete a separate exam application for each examination?
Yes, but you can simply submit the same data for multiple exams without re-entering any of your data. You should continue to update information on your application so that it reflects your changing work experience and/or education.
2. What do I do if I don’t have an email address?
An email address is required for registration. You can obtain a free email account from many sources, including www.google.com and www.yahoo.com.
Once you obtain an email address, it’s important that you check it frequently. We will send important notices to you via email only, please check your email frequently. (Note: If your email account has been set up to filter spam email, make sure to add CPUC to the list so that, any CPUC email sent to your email account will not be filtered into your email account's spam folder.)
3. What if I change my email address or can no longer access the email address I originally provided when registering online to create a profile?
Please go to the login page and log in with your previous email address. Once logged in, you may go to the CHANGE MY EMAIL ADDRESS and change your email address.
4. What do I do if I forget my password?
On the login page, you will see a FORGOT PASSWORD button located at the top of the webpage, click it and you will be prompted to provide your email address. A new temporary password will be sent to the email address you provided within a few minutes.
5. Can the online application be used to apply for other state exams?
No. This application is exclusively for CPUC exams. The application contains the same information as the state employment application form.
6. Can I print out my online application?
After you have submitted an application, you may return to your Employment Profile within your online profile to see a list of all applications (exams and jobs) you have submitted. Here you can print any of the completed applications by clicking on the 'Print' link located to the far right of each listed classification title. (Note: If you had provided your resume information in your online profile, the resume information will not show on your printout until our reviewers have screened your application for minimum qualifications.)
7. Why do current CPUC employees have to register online when you already know who we are and our email addresses?
The email address is an essential element of the login and registration process. Many employees would prefer to use a personal email account for employment activity, rather than their CPUC email accounts. Rather than presume that the CPUC email account is preferred, this choice is left to the employee to decide at the time he or she registers online.
8. I don’t have computer access. How can I apply for exams?
Free computer access is available in many public libraries and Employment Development Department (EDD) offices.
9. I’m not computer literate. How can I apply for exams?
You may have a family member, friend, or trusted associate who is computer literate, who can assist you in entering your application.
Human Resources staff can answer specific questions about how to fill out and submit an online application. Please contact the Online Application Assistance Team at firstname.lastname@example.org, or call 1-800-555-7809.