Consumer Protections for Solar Customers

In our ongoing efforts to protect consumers in the industries we regulate, we have adopted several consumer protections targeted to solar customers, including a solar information packet for utility customers considering installing solar rooftop energy systems.

At our Voting Meeting on Thursday, September 27, 2018, the Commissioners approved a plan to develop a consumer information packet geared towards residential consumers of rooftop solar. The packet is intended to help consumers make an informed decision about installing solar, in response to aggressive or unscrupulous sales tactics. While solar remains an important part of our energy future, some customers have faced troubling issues like misleading marketing practices; pressure to sign a contract or agreement on the same day by solar salespersons; incomplete or incorrect information about the costs and benefits of rooftop solar; predatory financing; and more.

"Solar should bring real benefits and energy savings to everyone, and the choice to go solar in California should be an informed one," said Commissioner Martha Guzman Aceves. "Unfortunately, this is not always the case. I'm proud that these new solar consumer protections have been adopted. There is much more to do beyond this important first step, and the CPUC will continue to work on ways to protect the public."

The CPUC's Energy Division and News and Outreach Office will work on finalizing the packets with stakeholders through workshops and other procedures. The solar information packet is expected to be completed in the second quarter of 2019.


For more info:

CPUC Decision: 18-09-044

If you believe you are a victim of fraud - or believe an attempt was made - it is important to file a complaint. Contact the Contractors State License Board at 1-800-321-2752; the Consumer Affairs Branch of CPUC at 1-800-649-7570 and your local district attorney's office.

Contact: sarah.sharpe@cpuc.ca.gov


Internet for All Now Act

The Internet for All Now Act (Assembly Bill 1665) promotes broadband adoption and infrastructure deployment in unserved areas with a goal of providing broadband access to no less than 98 percent of California households. The CPUC is seeking feedback on the implementation and proposed programmatic changes to its broadband grant program, including new methods of private-public partnerships, allowing and incentivizing the use of existing infrastructure, and establishing various strategies for investing in low income households and communities for infrastructure and adoption goals.


 

Energy Disconnections and Reconnections

For more information on the disconnections rulemaking, please visit this page

For more info contact:

Adenike Adeyeye, adenike.adeyeye@cpuc.ca.gov


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