The Way to a Smooth Household Move or a Dream Ride
Ensure A Company is Operating Legally
Before you hire a limousine or moving company, be sure it is licensed to legally operate. This includes the services of:
- Airport shuttles
- Scheduled or tour buses
- Residential moving companies
Check Permit or License Status of moving companies and passenger carriers to verify that a company is licensed and has insurance.
Check terminal inspection results of a motor carrier through the California Highway Patrol's Carrier Inspection Results Search.
Read our tips for renting a limousine and tips for hiring a moving company before you enter a contract for service with a company. You can also contact the Better Business Bureau, check customer reviews of a company online, and ask to see a company’s business license.
Consumer Information Center - Limos, Shuttles, Buses
Consumer Information Center - Moving Companies
* Mover's Guide: helpful information for planning a move
File a Complaint
You can file a complaint with the CPUC if you find a company that is operating illegally. To make a complaint about a passenger carrier call 1-800-894-9444 or fill out a passenger carrier complaint form. For moving companies call 1-800-366-4782 or submit a moving complaint.
Transportation Network Companies
Transportation Network Companies (TNCs) provide prearranged transportation services for compensation using an online-enabled application or platform (such as smart phone apps) to connect drivers using their personal vehicles with passengers. Learn more.
- TNCs that transport minors
- HopSkipDrive, Kangado, Zum and Tagsi use drivers that register with Trustline, which includes a fingerprint-based background check and meeting the same criminal history record criteria as licensed childcare providers.
Starting and Operating a Passenger Carrier or Moving Company
Looking to start a passenger carrier or moving service? Start here.