Welcome to the September 2011 edition of the California Public Utilities Commission's (CPUC) eNewsletter, where you'll find information on LifeLine Awareness Week and 811.


CPUC Celebrates California LifeLine Awareness Week

The CPUC is celebrating National Telephone Discount LifeLine Awareness Week September 12-18, 2011, by participating in a number of events to promote the California LifeLine Program.

California LifeLine Awareness Week is the 3rd annual state campaign to encourage qualified consumers to take advantage of California LifeLine, which provides discounted home phone service and lowers monthly home phone bills. California LifeLine participants can have unlimited local calls for less than $7 a month.

The CPUC will hold a consumer fair in Citrus Heights (6300 Fountain Square Dr.) on Sept. 13, 2011, from 10 a.m. to 2 p.m.  In addition to information about LifeLine, there will be vendor booths representing state, federal and community/service/non-profit agencies, including 2-1-1 Sacramento, Alzheimer’s Association, American Cancer Society, Area 4 Agency on Aging, California Technology Assistance Project, City of Citrus Heights Police Department, Congress of California Seniors, Contractors State License Board, Deaf & Disabled Telecommunications Program, Department of Financial Institutions – Bank on California, PG&E, Sacramento Food Bank & Family Services, Social Security Administration, and more!

Visit our LifeLine Awareness Week webpage for a listing of additional events!

Return to Top



CPUC Reminds Californians To Call Before Digging

The CPUC reminds Californians to call 811 prior to any digging project in order to have underground utility lines marked.

“August 11th, or 8/11, is almost here, so this is a perfect time to remind people to be safe and call 811 prior to any digging project,” said CPUC Commissioner Timothy Alan Simon, who also serves as the Chair of the National Association of Regulatory Utility Commissioners Committee on Natural Gas. “Everyone from those digging small holes for lawn and garden projects to contractors digging up pavement need to call 811 to know what's below before they start their project in order to eliminate the risk of striking an underground utility line.”

When calling 811, homeowners are connected to a local one-call center, which notifies the appropriate utility companies of the intent to dig. Within two business days (not including weekends and holidays) utilities will locate and mark, using flags or spray paint, the approximate location of their facilities that are within the designated work area. Otherwise, the utilities will provide notification that they have no facilities in that area.

Striking a single pipeline can cause injury, repair costs, fines, and inconvenient outages. Every digging project, no matter how large or small, warrants a call to 811. Installing a mailbox, putting in a fence, building a deck, and laying a patio are all examples of digging projects for which 811 should be called before starting.

The depth of utility lines can vary for a number of reasons, such as erosion, previous digging projects, and uneven surfaces. Utility lines need to be properly marked because even when digging only a few inches, the risk of striking an underground utility line still exists. Failure to call before digging results in more than 250,000 unintentional hits annually.

So remember: Know what’s below. Call before you dig.

Return to Top



Visit our Consumer Information Center for more assistance. Consumers with utility complaints can call our Consumer Affairs Branch at 1-800-649-7570.

Return to Top

CPUC Meetings, Hearing and Events

Click Here to Subscribe
© 2011, California Public Utilities Commission. All rights reserved.


Produced by the CPUC's News and Public Information Office and Business and Community Outreach, 415-703-1366, news@cpuc.ca.gov
505 Van Ness Ave., San Francisco, CA 94102.

Visit the rest of the CPUC Website