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Telecommunications Carriers' Service Quality Reports

Pursuant to General Order (G.O.) 133-C Section 6.4, the service quality reports submitted by wireline telephone companies are posted below to help telephone customers make informed decisions when selecting a telephone service provider.

The Communications Division has released the following Service Quality Staff Reports:

  • September 2014: California Wireline Telephone Service Quality Pursuant to General Order 133-C Calendar Years 2010 through 2013

    The report discussed the service quality results of wireline telecommunications carriers for calendar years 2010 through 2013 pursuant to G.O 133-C. The findings and conclusions in the report are based on the data reported by the respective companies. In addition, this report assessed alternatives to current G.O 133-C standards and measures, as well as options for penalty/incentive mechanisms.
  • March 2011: Communications Division's Report on Wireline Telephone Carrier's 2010 Service Quality Performance

    The report discussed the service quality results for 2010 submitted pursuant to G.O. 133-C. The findings and conclusions in the report are based on the data reported by the respective companies. The report also addressed the responses of AT&T California and Verizon California to the severe winter storms that caused wide-spread service outages in Southern California during the months of December 2010 and January 2011.

Related Proceeding

  • Rulemaking (R.)11-12-001 Order Instituting Rulemaking to Evaluate Telecommunications Corporations Service Quality Performance and Consider Modification to Service Quality Rules. (Active).  Click on this link for details and documents for this proceeding.
      • February 2, 2015: Assigned Administrative Law Judge’s Ruling Setting Dates for Comments and Reply Comments on Staff Proposal. (Opening Comments: March 30, 2015 and Reply Comments: April 17, 2015).  Staff Proposal for Service Quality Rule Changes


Information about G.O. 133-C Service Quality requirements is available through following link: Service Quality Rules and Reporting Requirements and Reporting Instructions

2015 Quarterly Service Quality Reports:

URF ILECs

·         AT&T California: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         Citizens / Frontier CA: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         Surewest: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         Verizon California: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         Frontier Communications of the Southwest: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

URF CLECs

·         ACN Communications Services : 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         Advanced Telecom, Inc.: No longer reports because customer line count is below 5,000

·         Astound : No longer reports because customer line count is below 5,000

·         AT&T Communications: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         Charter Communications: No longer reports because carrier now a VoIP service provider.

·         Cox: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         Electric Lightwave: No longer reports because customer line count is below 5,000

·         Paetec: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         Sonic: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         Telscape Communications: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         U.S. Telepacific Communications : No longer reports because customer line count is below 5,000

GRC LECs

·         Calaveras: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         Cal-Ore: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         Ducor: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         Foresthill: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         Frontier Communications West Coast: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         Happy Valley: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         Hornitos: 1st Quarter | 2nd Quarter| 3rd Quarter | 4th Quarter

·         Kerman: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         Pinnacles: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         Ponderosa: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         Sierra: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         Siskiyou: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         Volcano: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

·         Winterhaven: 1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter

2014 Quarterly Service Quality Reports:

URF ILECs

URF CLECs
GRC LECs

2013 Quarterly Service Quality Reports:

URF ILECs
URF CLECs

GRC LECs

2012 Quarterly Service Quality Reports:

URF ILECs
URF CLECs
GRC LECs

2011 Quarterly Service Quality Reports

URF ILECs
URF CLECs
GRC LECs

2010 Annual Service Quality Reports

URF ILECs

URF CLECs

GRC LECs

The contents of the reports are as filed by the companies, with the calculations of exclusions according to the companies’ interpretation of G.O. 133-C and D. 09-07-019. CPUC staff has not attested to the accuracy of the companies’ exclusions or calculations.

  

Last Modified: 6/23/2015


 
 
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