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Telecommunications Carriers' Service Quality Reports

Pursuant to General Order (G.O.) 133-C Section 6.4, the service quality reports submitted by wireline telephone companies are posted below to help telephone customers make informed decisions when selecting a telephone service provider.

On March 2011, the Communications Division (CD) prepared a report pursuant to G.O. 133-C § 7 regarding the quality of telephone service provided by wireline telephone companies in 2010.  The findings and conclusions in the report are based on the data reported by the respective companies.  The report also addressed the responses of AT&T California and Verizon California to the severe winter storms that caused wide-spread service outages in Southern California during the months of December 2010 and January 2011.

 

CD recommended in its report that the Commission opens an Order Instituting Investigation (OII) and/or Order Instituting Rulemaking (OIR) to examine issues including, but not limited to, changing or eliminating existing standards, clarifying the Out-of-Service calculation methodology, raw data form and content, and establishing a penalty mechanism for substandard performance.

The report is available through the following link: Communications Division's Report on Wireline Telephone Carrier's 2010 Service Quality Performance

Information about G.O. 133-C Service Quality requirements is available through following link: Service Quality Rules and Reporting Requirements and Reporting Instructions

2013 Quarterly Service Quality Reports:

URF ILECs

URF CLECs
  • GRC LECs

2012 Quarterly Service Quality Reports:

Column 1 Column 2
URF ILECs
URF CLECs
GRC LECs

2011 Quarterly Service Quality Reports:
URF ILECs
URF CLECs
GRC LECs

 

2010 Annual Service Quality Reports:

URF ILECs

URF CLECs

GRC

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The contents of the reports are as filed by the companies, with the calculations of exclusions according to the companies’ interpretation of GO 133C and D. 09-07-019.  CPUC staff has not attested to the accuracy of the companies’ exclusions or calculations.

   

Last Modified: 9/27/2013