Skip to: Content | Footer | Accessibility
Click for RSS Feed of PUC Website     |    Resizing Fonts

  Search:    
Welcome to the California Public Utilities Commission
Skip Navigation LinksPUC > Communications > Consumer Programs and Information > Consumer Bill of Rights Proceeding (R0002004) > Consumer Protection Initiative

Consumer Protection Initiative

On March 2, 2006, the PUC adopted a telecommunications Consumer Protection Initiative to empower consumers and prevent fraud in the rapidly changing telecommunications industry.  The initiative launches a multilingual consumer education program called CalPhoneInfo, creates a Consumer Fraud Unit to step up our enforcement activities, and adopts a Consumer Bill of Rights.

Consumer Bill of Rights (General Order 168, revised) resulting from the Consumer Protective Initiative

Mandated Staff Initiatives - steps to implementing the Consumer Protection Initiative 

CalPhoneInfo - for answers to your telecommunications questions, helpful tips, and more

Third Party Charges: See our brochure on third party charges on telephone bills.

Consumer Protection Initiative Reports and Presentations (limited English Proficiency, Cramming, Slamming and other)

Telecommunications Education and Assistance in Multiple-Languages Program

Proceeding Documents

Related Documents

  

Last Modified: 2/29/2012


 
 
Visit the CalPhoneInfo website!