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Welcome to the California Public Utilities Commission

Public Utilities Commission 505 Van Ness Avenue San Francisco, CA 94102

Consumer Bill of Rights Proceeding (R0002004)

PUC > Communications > Consumer Programs and Information > Consumer Bill of Rights Proceeding (R0002004) > Consumer Protection Reports (Limited English, Cramming, Slamming, other)

Consumer Protection Initiative Reports and Presentations (limited English, Cramming, Slamming and Other)

January 2008: Progress Implementing the Telecommunications Bill of Rights Decision: TheConsumer Protection Initiative - Supplemental Report of the 2006 Budget Act (Consumer Protection Initiative)

Consumer Complaint Database:

April 7, 2008: CIMS Project Presentation to Utilities – Presentation to utility companies of the online Consumer Information Management System

Limited English Proficient Consumers and Language Access:

Dec. 14, 2011, 9 a.m. - 2 p.m.: Workshop

In this workshop CPUC staff and survey consultant will review the Limited English Proficiency Survey’s scope, design parameters, and specifications. The workshop will provide an opportunity for the public to provide input on key issues that should be addressed in the survey.

Staff Report on November 8 and 9, 2007, Workshops: Limited English Proficiency Tracking, Reporting, and Complaints.
October 2006: Final Report - Challenges Facing Consumers With Limited English Skills In The Rapidly Changing Telecommunications Marketplace

Cramming Reporting Requirements and Slamming:

October 28, 2010: CPUC Strengthens Consumer Protections Against Cramming and Fraud on Telephone Bills
October 2006: Final Report - Consumer Protection Initiative, Workshop Report on Proposed Cramming Reporting Requirements
Presentation for 7/17/06 Workshop on Cramming Reporting Requirements
April 10, 2002: Report to the Legislature on Cramming and Slamming

Last Modified: 11/2/2011

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