LifeLine Related Forms and Notices For Carriers

California LifeLine Telephone Program (previously known as Universal LifeLine Telephone Service or ULTS)

California LifeLine Telephone Program - Rules and Regulations

• General Order 153 - Public Utilities commission of the State of California - Procedures for administration of the Moore Universal Telephone Service Act.
• Decision D.08.08.029 - Adoption a Pre-Qualification Requirement for the California LifeLine Telephone Program and Resolving Remaining Phase 2 Issues will take effect on July 1, 2009.  Appendices
• Rulemaking R04.12.001 - Docket listing all documents pertaining to LifeLine rules, documents and decisions.

How to Become a LifeLine Carrier

• For carriers interested in offering LifeLine service in California, please contact Benjamin Schein (bda@cpuc.ca.gov, 415-703-1088) to answer any questions and to begin the process of database interface with the 3rd party administrator.    Nancy Rodriguez (nr1@cpuc.ca.gov, 415-703-5032) can address any questions related to claims of reimbursment from the ULTS Fund.

Third Party Administrator (Solix) Information

• Solix Flowchart with Online Option
• Solix Prequalification Workshop Presentation

Administrative Letters

• Carrier instructions regarding toll-limitation 
• California LifeLine Telephone Program Rates - Effective January 1, 2009

California LifeLine Telephone Program Income Limits

• 2008-2009 LifeLine Income Limits 
• 2007-2008 LifeLine Income Limits

California LifeLine Telephone Program Flat Rate Cost Factor (CF) pursuant to Decision D.03.01.035 

• CF FY 2008-09
• CF FY 2007-08
• CF FY 2006-07

California LifeLine Telephone Program - Claim Reimbursement Process

• For claim instruction and sample form, please go to G.O.153 Section 9 and Appendix D
• Claim form and supporting documents can be submitted via e-mail to nr1@cpuc.ca.gov