R.10-04-011: This rulemaking was opened to improve public safety access to emergency services from a workplace, public place, residential complex or other business location served by a multi-line telephone system (MLTS) such as a PBX. The public safety objective of the proceeding is to reduce the time needed to find an injured or distressed 9-1-1 caller, and minimize the exposure of police, fire and emergency medical responders to dangerous conditions.
PBX 9-1-1 Advisory Brochure, Proposed Decision of Commissioner Timothy Alan Simon, October 9,2012
Public MLTS E9-1-1 Workshop, San Francisco, July 26-27, 2010:
Pursuant to the published notice dated July 12, 2010 the Communications Division (CD) held a public workshop at the CPUC’s San Francisco Office in on July 26 and 27, 2010. The purpose of the workshop was to examine the provisioning of E9-1-1 caller location information for phone stations served by PBX and other Multi-line Telephone Systems (MLTS). Stakeholders were asked to make presentations and participate in the subsequent discussion addressing the following: (1) identify the public safety need for the correct delivery of accurate location and call-back information for callers accessing 9-1-1 from MLTS phones, (2) describe how service providers work with customers in implementing best practices for provisioning MLTS caller location information, and (3) identify the feasibility and cost to businesses and other property owners of provisioning this caller location information. The Communications Division's final Workshop Report was filed on October 22, 2010.
Workshop Stakeholders' Presentatons (July 26-27, 2010):