Skip to: Content | Footer | Accessibility

Click for RSS Feed of PUC Website

| Resizing Fonts

Search CaliforniaThis Site

Welcome to the California Public Utilities Commission

Public Utilities Commission 505 Van Ness Avenue San Francisco, CA 94102

Consumer Bill of Rights Proceeding (R0002004)

PUC > Communications > Consumer Information > Consumer Bill of Rights Proceeding (R0002004) > CPI Workshops, Meetings, and Information

CPI Workshops, Meetings, and Information

Limited English Proficient Consumers and Language Access

Staff Report on November 8 and 9, 2007, Workshops: Limited English Proficiency Tracking, Reporting, and Complaints.
On July 26, 2007, the PUC adopted in-language rules: Press Release - Summary PowerPoint
PUC to consider ways to improve services to telecommunications customers with limited English skills | [en Español] | Schedule and Record for Proceeding
Final Report: Challenges Facing Consumers With Limited English Skills In The Rapidly Changing Telecommunications Marketplace | Appendices A thru F | Appendix G
Draft Staff Report
Comments on Draft Staff Report

Cramming Reporting Requirements and Slamming

Final Report: Consumer Protection Initiative, Workshop Report on Proposed Cramming Reporting Requirements
- Appendices A & B
August 21, 2006: Workshop on Cramming Reporting Requirements - Discussion Paper

Transcript from the second Workshop on Cramming Reporting Requirements
Comments on Draft Staff Report
Presentation for 7/17/06 Workshop on Cramming Reporting Requirements

Last Modified: 5/20/2008

Visit the CalPhoneInfo website!