1. Why is another area code needed?
Some locations in the 714 have used up the numbers available and require the introduction of new prefixes. There are very few additional prefixes available to introduce in the 714. Once an area code no longer has additional prefixes available for assignment, it is considered to be at exhaust.
2. What will the new area code be?
The new area code will be the 657 area code.
3. What is an area code overlay?
An area code overlay is a form of area code change that adds area code(s) to the same geographic region. Therefore, multiple area codes co-exist within the same geographic region. People with telephone numbers with the 714 area code will retain their current telephone number(s) and area code. People who would like to have new or additional telephone numbers or telecommunications services may be given telephone numbers with the new 657 area code.
4. Will I be affected by the area code change?
- If you have a telephone number with the 714 area code, you will be affected by the area code change.
- If you do not have a telephone number with the 714 area code; and you work, live, go to school, in the geographical region of the 714 area code, you will be affected.
5. Who will get the new area code?
- Existing telephone services will keep the 714 area code.
- New telephone numbers or services may receive a 657 area code.
6. Will I have to change my telephone number or area code?
When an area code overlay is implemented then people retain their current telephone number and area code.
7. When will telephone numbers with the new 657 area code be available?
Telephone numbers with the new 657 area code will be available after the implementation of the area code change is completed, on September 23, 2008.
8. How about giving cellular phones, faxes, ATM machines, and other non-geographical devices or services the new 657 area code instead?
- This form of area code change is referred to or known as a technology-specific overlay. The CPUC does not implement this kind of area code change because it is not permitted by the Federal Communications Commission (FCC).
- On three occasions, the CPUC has requested the FCC for authority to implement a form of a technology-specific overlay. For the first two occasions, the CPUC requested that phone numbers from wireless services get a separate area code. However, the FCC did not respond to these CPUC requests.
- In September 2005, in response to the CPUC's third request for authority to implement a technology-specific overlay, the FCC partially granted the CPUC's request. However, the FCC did not grant the CPUC authority to permanently maintain seven-digit dialing in the geographic region(s) where the technology-specific overlay would be implemented. Moreover, the phone numbers associated with wireless services were excluded from the list of those phone numbers that would get a separate area code. The FCC's partial granting of the CPUC's request did not include enough of the elements of the CPUC's proposal. As a result, the benefits of implementing the technology-specific overlay the FCC authorized did not outweigh the costs of doing so.
9. Will the way I dial my calls, i.e. dialing procedure, change?
- Yes. People must dial the area code + telephone number for all calls. Even if you are calling your next door neighbor or within a house, you must dial the area code + telephone number.
- The Federal Communications Commission (FCC) requires dialing the area code + telephone number for all calls where an area code overlay exists. The FCC believes that this would maximize numbering resource optimization, minimize anti-competitive effects due to dialing disparities, and avoid customer confusion.
- Do I have to dial a "1" before the area code and telephone number? Yes, dialing the “1” at the beginning of your call signals the telephone switch that your call should be routed to another area code.
10. Will there be a change in how I dial emergency calls to 9-1-1?
No. People can still just dial only three digits to reach 9-1-1. No additional digits will be required to make emergency calls. People can make emergency calls the same way they do so today.
11. Will there be a change in how I dial other N-1-1 phone numbers?
No. People can still just dial only three digits to call N-1-1 phone numbers such as 211, 311, 411, 511, 611, 711 and 811.
12. How will customer directory listings be impacted?
The telecommunications industry will be updating the directory listings in the white pages for all affected communities to identify the associated area code of a telephone number. Individual customers are responsible for any changes to listings appearing in other directories. Each customer is responsible for telephone numbers appearing in any display advertising.
13. What can individuals do to prepare for an area code overlay?
- Contact security or alarm vendors to update dial-up numbers to avoid a break in security routines and contacts.
- Reprogram equipment or features, i.e. automatic dial, speed-dial, call forwarding, modems for computer or internet dial-up access, etc. programmed to dial seven digits to dial "1" + area code + telephone number.
- Update items like stationary, checks, etc. to include your area code + telephone number.
- Start thinking of dialing the area code + telephone number for all calls.
- Teach families, friends, etc. to dial the area code + telephone number for all calls.
- Give your area code + telephone number, not just the telephone number, as needed.
- When asking for someone else's number, remember to ask for the area code too.
- Remember that the 714 and 657 area codes co-exist within the same geographic region.
- During implementation of the area code overlay, businesses with telephone numbers with the 714 area code should do the following:
- Notify alarm service providers of all appropriate area code + telephone number(s) so alarm service records and equipment can be updated as needed.
- Ensure security door and gate systems are reprogrammed to dial "1" + area code + telephone number.
- Reprogram any call-forwarding, automatic-dial or speed-dial features to dial "1" + area code + telephone number.
- Test telephone equipment to determine if it can dial and receive "1" + area code + telephone number. Questions regarding changes in telephone equipment should be directed to telephone equipment vendors.
- Update items like stationary, checks, business cards, advertisements, promotional items, brochures, internet web pages, catalogs, etc. to include your area code + telephone number.
- Teach employees, coworkers, customers, etc. to dial the area code + telephone number for all calls.
- Give your area code + telephone number, not just the telephone number.
14. Who is responsible for costs incurred to update customer phone equipments, advertising materials, etc., if necessary?
Individual consumers are responsible for these costs.
15. Will the cost of a call differ because of the area code change?
16. Will calls between a telephone number with the 657 area code and a telephone number with the 714 area code be considered long-distance?
Calls that were local before the area code change will remain local calls. The distance, time of day, and length of a call determine the price of a call.
17. If I dial a "0" before the area code + telephone number, will there be special charges for that call?
It is possible for there to be special charges if one dials a "0" before the area code + telephone number. There may be special operator-assisted rates or credit card rates for this type of a call. It depends on your telecommunications service provider. Check with your service provider for additional information.