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Skip Navigation LinksPUC > Communications > General Communications Information > Area Codes > 714 Area Code > NPA 714 Payphone Letter-1st notice

January, 2008

Attention:  Customer-Owned Pay Telephone Providers

To ensure a continuing supply of telephone numbers, the 657 area code will be added to the area served by 714.  The new 657 area code will serve customers in the same geographic region as the current 714 area code, which includes the communities of Anaheim, Brea, Buena Park, Costa Mesa, Cypress, Fountain Valley, Fullerton, Garden Grove, Huntington Beach, La Habra, La Mirada, La Palma, Orange, Placentia, Santa Ana, Westminster, and Yorba Linda. This is known as an area code overlay.

Area Code 714 / 657 Overlay Map

What is an area code overlay?

An overlay is the addition of another area code (in this case 657) to the same geographic region as an existing area code (714).  An overlay does not require customers to change their existing area code.

How does this affect customer-owned pay telephone (COPT) providers?

As a result of the overlay, a new dialing procedure requires callers to dial 1 + area code + telephone number. This means that all calls in the 714 area code that are currently dialed with seven digits will need to be dialed using 1 + area code + telephone number.  COPT signage displayed on pay telephones in the 714 area code should be updated to reflect the new dialing procedure.

When will the change take effect?

  • Effective February 23, 2008, customers should begin using the new dialing procedure (1 + area code + telephone number) when placing calls from the 714 area code.  If customers forget and use the old dialing procedure of dialing just seven digits, calls will still be completed.
  • Beginning August 23, 2008, customers must use the new dialing procedure for all calls.  After this date, if customers do not use the new dialing procedure calls will not be completed, and a recording will instruct them to hang up and dial again.
  • Payphone signage changes should take place between February 23, 2008 and August 23, 2008. This period allows either the old or new dialing procedure to be used to complete calls.  All COPT providers should have their signage changes completed during this period.
  • Starting September 23, 2008, new telephone lines or services may be assigned numbers with the new 657 area code, and it will be necessary to dial 1 + area code + telephone number for all calls within the 714 and 657 area codes.

What will remain the same?

The price of a call, coverage area, or other rates and services will not change due to the overlay, and what is a local call now will remain a local call regardless of the number of digits dialed. Customers can still dial just three digits to reach 911, as well as 211, 311, 411, 511, 611, 711 and 811.

Questions about the required signage change may be directed to Janeen Long of the California Public Utilities Commission.  Her contact information is: (415) 703-1246 and Information about the overlay is also available on the puc website.


The 714 Public Education Committee in cooperation with the California Public Utilities Commission


Last Modified: 2/22/2008

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