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Service Quality

 

On July 9, 2009, Decision (D.) 09-07-019 adopted General Order (G.O.) 133-C which revised the service quality rules, measures and standards under G.O. 133-B. G.o. 133-C applies to the following local telecommunications service providers that includes rural telephone companies regulated under rate-of-return regulations (commonly known as GRC ILECs), incumbent local exchange carriers (ILECs) and competitive local exchange carriers (CLECs) with 5000 or more customers  regulated under the Uniform Regulatory Framework (URF) adopted  in D.06-08-030. These service quality measures will ensure that telecommunications carriers provide relevant information to the Commission so that it may adequately protect California customers and the public interest.

Below is a list of the minimum set of service quality measures for G.O. 133-C. The list also identifies the reporting requirements by carrier types.

G.O. 133-C Measures

Filing Schedule

(All reports are due within 45 days

 of the end of the reporting quarter)

GRC

ILECS

URF LECS & CLECS

 (CLECs with more than 5,000 customers)

Wireless Carriers, Resellers and

 IP-Enabled Services (Cable)

1.  Installation Interval

Compiled Monthly,

 Reported Quarterly

YES

Exempt

Exempt

2.  Installation Commitment

Compiled Monthly,

 Reported Quarterly

YES

Exempt

Exempt

3.  Customer Trouble Report

Compiled Monthly,

 Reported Quarterly

YES

YES

Exempt

4.  Out of Service Report

Compiled Monthly,

 Reported Quarterly

YES

YES

Exempt

5.  Answer Time

Compiled Quarterly,

 Reported Annually

YES

YES

Exempt

In addition to the reporting requirements for service quality measures, D. 09-07-019 formalized Major Service Interruption reporting by adopting the Federal Communications Commission’s (FCC) communication disruption and Network Outage Reporting System (NORS) reporting requirements. The decision requires that all facilities-based certificated and registered telecommunications carriers submit to the Commission the communication outage reports that affect California service filed with the FCC thru the NORS. 

All Service Quality Reports must be submitted using the prescribed form for reporting G.O.133-C service quality standards accompanied by the Raw Data. In the event that the reports to the Commission do not meet the reporting level for two or more consecutive quarters, the carrier shall submit the G.O. 133-C Corrective Action Report.

Send completed Service Quality reports (in MS Excel format only) and FCC NORS reports to telcoservicequality@cpuc.ca.gov

Service Quality Related documents:

  

Last Modified: 8/31/2011


 
 
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