Direct Access (DA), where customers purchase electricity from an ESP instead of regulated electric utilities, was suspended on September 20, 2001, by Commission Decision (D.) 01-09-060. Senate Bill 695 as implemented by D.10-03-022 allows nonresidential customers to take DA service up to a capped amount, the historical maximum level of DA in each utility territory. Signing up for DA service involves a 6-month notice to your utility. The form to use to provide this notice is available on your utility's web page.
For complaints about ESPs serving residential or small commercial customers, contact the Commission's Consumer Affairs Branch at 1-800-649-7570.