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Welcome to the California Public Utilities Commission
Skip Navigation LinksPUC > Communications > Universal Service Public Programs > California LifeLine Contacts

California LifeLine Contacts

Your Phone Company

  • Contact your phone company if you want to be on California LifeLine.
  • Your phone company can also provide general information about the California LifeLine program.

California LifeLine Call Center

  • Contact the LifeLine Call Center for general information about the California LifeLine program.
  • The LifeLine Call Center can also help find telephone companies that offer California LifeLine and connect consumers to these California LifeLine approved telephone companies.
  • The LifeLine Call Center's hours of operation are from 7 a.m. to 7 p.m. (Pacific Time) Monday through Friday.  It is closed on federal holidays and weekends.
  • If a consumer wants in-language help for a language not listed below, call the English toll-free number and ask for interpretation services. 
  • Call the applicable telephone number:

English 1-866-272-0349
Spanish 1-866-272-0350
Laotian/Hmong 1-866-272-0351
Cambodian 1-866-272-0352
Tagalog 1-866-272-0353
Korean 1-866-272-0354
Vietnamese 1-866-272-0355
Chinese (Mandarin/Cantonese) 1-866-272-0356
Japanese 1-866-296-0860
TTY 1-866-272-0358

 

California LifeLine Administrator

  • Contact the Administrator for application and renewal related questions and concerns.
  • The Administrator's hours of operation are from 7 a.m. to 7 p.m. (Pacific Time) Monday through Friday.  It is closed on state holidays and weekends.
  • Call the applicable telephone number:

English/Spanish

1-877-858-7463

Chinese (Mandarin/Cantonese)

1-888-765-1566

Korean

1-888-765-1567

Japanese

1-888-765-1568

Vietnamese

1-888-765-1569

Tagalog

1-888-765-1577

TTY

1-888-858-7889

 

CPUC's Consumer Affairs Branch

       For complaints or problems related to California LifeLine, contact the CPUC's Consumer Affairs Branch at 1-800-649-7570.

  

Last Modified: 6/1/2012


 
 
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