On March 2, 2006, the PUC adopted a telecommunications Consumer Protection Initiative to empower consumers and prevent fraud in the rapidly changing telecommunications industry. The initiative launches a multilingual consumer education program called CalPhoneInfo, creates a Consumer Fraud Unit to step up our enforcement activities, and adopts a Consumer Bill of Rights.
Consumer Bill of Rights (General Order 168, revised) resulting from the Consumer Protective Initiative
Mandated Staff Initiatives - steps to implementing the Consumer Protection Initiative
CalPhoneInfo - for answers to your telecommunications questions, helpful tips, and more
Third Party Charges: See our brochure on third party charges on telephone bills.
Consumer Protection Initiative Reports and Presentations (limited English Proficiency, Cramming, Slamming and other)
Telecommunications Education and Assistance in Multiple-Languages Program