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Consumer Protection Initiative

On March 2, 2006, the PUC adopted a telecommunications Consumer Protection Initiative to empower consumers and prevent fraud in the rapidly changing telecommunications industry.  The initiative launches a multilingual consumer education program called CalPhoneInfo, creates a Consumer Fraud Unit to step up our enforcement activities, and adopts a Consumer Bill of Rights.

Consumer Bill of Rights (General Order 168, revised) resulting from the Consumer Protective Initiative

Mandated Staff Initiatives - steps to implementing the Consumer Protection Initiative 

CalPhoneInfo - for answers to your telecommunications questions, helpful tips, and more

Third Party Charges: See our brochure on third party charges on telephone bills.

Consumer Protection Initiative Reports and Presentations (limited English Proficiency, Cramming, Slamming and other)

Telecommunications Education and Assistance in Multiple-Languages Program

Proceeding Documents

Related Documents


Last Modified: 2/29/2012

Visit the CalPhoneInfo website!