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Public Utilities Commission 505 Van Ness Avenue San Francisco, CA 94102


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Complaints Regarding Moving Companies and Passenger Carriers


[ en español ]

  • To file a complaint about a moving company, please call us toll-free at 1-800-366-4782.
  • To file a complaint about a passenger carrier, please call us toll-free at 1-800-894-9444.
  • You may also email or U.S. mail your complaints about moving companies and/or passenger carriers. Email to

    For U.S. mail, please fill out and send the appropriate form below to:
California Public Utilities Commission Complaint Intake Unit - Transportation Enforcement Section
Consumer Protection and Safety Division
505 Van Ness Ave., 2nd Floor
San Francisco, CA 94102-3298       For all correspondence, please be sure to include:
  • Your name and the name the account is billed under (if different) 
  • Service address
  • Mailing address and phone number 
  • Name of the company you are complaining about 
  • Address and telephone number of the company (if applicable)
  • The name of the company's representative you contacted (if applicable)
  • Your utility account number (if applicable)
  • A brief description of your complaint  (please limit your complaint to two pages or less)
  • Legible copies of all documentation as described in the complaint forms above (receipts, cancelled checks, agreement for service, claim forms, inventories, etc.)

Last Modified: 10/31/2007

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