Michelle Cooke was appointed Director of Administrative Services at the California Public Utilities Commission in June 2012. In April 2013 she began performing the duties of the Deputy Executive Director for Budget and Administration. These positions were consolidated in January 2015, to become the Deputy Executive Director, Administrative Services. Michelle is responsible for all administrative operations of the agency, including information technology, human resources, budget, fiscal operations, procurement, and business services. Her focus is on documenting internal operational processes and improving the effectiveness of the services provided to internal clients so that the CPUC can realize its mission of protecting consumers and ensuring the provision of safe, reliable utility service and infrastructure at reasonable rates.
Between August 2011 and April 2012 she was on special assignment as Interim Director of the Consumer Protection and Safety Division, assisting the Executive Director on the agency’s response to the catastrophic natural gas pipeline explosion that occurred in September 2010. In this capacity, she worked with the Executive Director to develop and execute strategies to improve the CPUC’s safety regulation and enforcement capabilities and led the agency staff that provides safety and enforcement functions for energy utilities, rail and rail transit, passenger and household goods carriers, and telecommunications companies.
Michelle started her career with the CPUC in 1990 advising Commissioners and administrative law judges as a staff expert on resource planning, demand-side management, and avoided cost issues. As a regulatory analyst, Commissioner Advisor, Administrative Law Judge, and Assistant Chief Administrative Law Judge, she has coordinated the efforts of inter-disciplinary teams of analysts, engineers, lawyers, and judges, to support CPUC decision making and implementation efforts in various program areas including energy policy and ratemaking, transmission siting, water, rail, and transportation.
Michelle holds a Bachelor of Arts degree in Mathematical Economics from Pomona College, has a Certificate in Business Administration, and has completed course work at the National Judicial College. She is the Treasurer for Girl Scout Troop 62291 (2013- present). She served as President of the Pomona College Alumni Association (2005-2006), Treasurer of C5 Children’s School (2004-2006), and Financial Secretary of the McKinley Elementary School Parent Teacher Association (2013-2014). She and has managed the Commission’s Food from the Bar campaign for the San Francisco Food Bank. When she can, she volunteers at the San Francisco Food Bank and in the classroom at McKinley Elementary School.