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Welcome to the California Public Utilities Commission
Public Utilities Commission 505 Van Ness Avenue San Francisco, CA 94102

CPUC and Consumers

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Telephone: Consumer Information Center

The CPUC regulates telecommunications providers and promotes programs to provide telephone service to low income families.

Save Money with Discounted Rates

Depending on your household income, you may qualify for discounted local home phone services through the California LifeLine program. 

Consumer Protection

Consumer Information:  The CalPhoneInfo website provides consumers with important information about telephone services.  The website can be viewed over 12 different languages, including Spanish, Chinese, and Tagalog.

Were you billed for services you did not order?  This is called cramming.  If you believe you have been billed for phone services you did not order – either by your phone company or by a third party, please:  

  • Contact your phone company right away to dispute the charges.
  • If you are not able to resolve the problem by working with the phone company, call us at the CPUC at 1-800-649-7570.
  • For more information, please see the Cramming page on the CalPhoneInfo website.

Were you switched from one phone company to another without your approval?  This is called slamming.  The charges from the new company may show up on your local phone bill, or you may get a separate bill from the new company.  If you believe you have been slammed, please:

  • Contact your local phone company or your preferred long distance company to report the slam.  Be sure they will not charge you any fees for “switching back.”
  • If you are not able to resolve the problem by working with the phone company, call us at the CPUC at 1-800-649-7570.
  • For more information, please see the Slamming page on the CalPhoneInfo website.

Third Party Charges: See our brochure on third party charges on telephone bills.

For more information about common questions and complaints, please see Do You Have a Question or Complaint?

For More Information:

  

Last Modified: 4/24/2013


 
 
Visit the CalPhoneInfo website!