If you have a complaint about a private “passenger carrier” such as a limousine, airport shuttle, or charter bus company, and talking directly with the carrier does not resolve the problem, you can file a complaint with the CPUC.
To file a complaint, please do the following:
- Print a copy of the Passenger Carrier Complaint Form (PDF) and fill it out
- Attach legible copies of any supporting documents, such as receipts
- Mail the form and supporting documents to:
CPUC Complaint Intake Unit – Transportation Enforcement Section
Consumer Protection and Safety Division
505 Van Ness Avenue
San Francisco, CA 94102-3298
If you would like us to mail you a copy of the complaint form, you can call us at 1-800-894-9444, or you can email us at firstname.lastname@example.org. We would also be happy to answer any questions you have about the complaints process.
For more information on how the CPUC can help you resolve issues, please see Do You Have a Question or Complaint?
For more information about passenger carriers, please see Limos, Shuttles, and Buses consumer information.