If your energy, telephone, or water has been shut off because you fell behind on your bills, the CPUC may be able to help you get your services restarted.
In order to restart your service, the utility will usually require that you:
- Pay half of your outstanding bill.
- Pay a security deposit, which can be up to two-times the amount of your highest monthly bill over the last 12 months.
- Set up a payment plan to pay off the remainder of your outstanding bill over the next 12 months.
For assistance with restarting your utility service, please call us at: 1-800-649-7570. We can walk you through the process, and connect you with someone from the utility who can help.
Please be aware that the CPUC regulates privately owned electric, natural gas, telephone, water, and sewer utilities. Unfortunately, we cannot help you resolve issues with publicly owned or municipal utilities, such as SMUD or the Los Angeles Department of Water and Power.
For more information on how the CPUC can help you resolve issues, please see Do You Have a Question or Complaint?
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