Loreen R. McMahon, Director, Consumer Service and Information Division
The Consumer Service and Information Division (CSID) acts as the liaison between the community and the CPUC. It is the eyes and ears of the CPUC and includes two branches: the Consumer Affairs Branch (CAB), and Public Advisor's Office.
Consumer Affairs Branch
CAB staff helps consumers understand their utility services and bills, and attempts to assist consumers in resolving disputes with their utility company. Consumers may call, write, or file a complaint online with CAB. CAB also provides the CPUC with research and analysis of trends in utility consumer complaints.
Limited-English-Proficient Consumer Contact Data
Public Advisor’s Office
The Public Advisor’s Office provides procedural information, advice and assistance to individuals and groups who want to participate in CPUC proceedings. It keeps the CPUC and Executive staff informed of issues being raised by consumers, as well as informed of barriers that prevent effective public participation. It also provides consumer education on all CPUC issues and public programs and provides in-language translation and interpretation services.
Consumer Service and Information Contacts
Mailing Address:
California Public Utilities Commission
505 Van Ness Ave
San Francisco, CA 94102
Main Telephone Number – 415-703-1066
Public Advisor’s Office – 866-849-8390
Karen Miller, Public Advisor
Email – public.advisor@cpuc.ca.gov
Consumer Affairs Branch – 800-649-7570
Phil Enis, Program Manager