The Commission's Consumer Affairs Branch is here to help consumers understand utility bills and service, and to help consumers resolve utility disputes. Consumers, who have tried but were not successful in resolving complaints with their utilities, may call, write or file complaints online:
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Call: |
1-800-649-7570 |
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Write: |
CPUC Consumer Affairs
505 Van Ness Avenue
San Francisco, CA 94102 |
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Electronic: |
File a complaint online |
If you want to ask a question or submit a complaint about your phone, electricity, gas or water company in Spanish, please call 1-800-649-7570, so that a Consumer Affairs Representative can assist you.
Si usted tiene alguna pregunta o desea presentar una queja en contra de la compañía telefónica, luz, gas o agua, por favor llame al 1-800-649-7570, y un representante de Asuntos del Consumidor le atenderá en español.
如果你对你的电话，电力， 煤气， 自来水 公司 有任何疑问 或意见， 请打中文服务电话1-800-649-7570。 我们的消费者服务代表可以帮你解决。
如果你對你的電話，電力， 煤氣，或自來 水 公司 有任何疑問 或投訴，要講中文請電 1-800-649-7570。我們的消費者服務代表可以幫助你解决。
The types of utilities that the Commission may assist you with are:
- Local telephone service
- Long Distance telephone calls (within California)
- Wireless services
- Privately-owned natural gas, electric and water companies
The Commission does not regulate the following:
- Internet service providers (ISP)
- Cable companies - except safety issues
- City or district-owned energy utilities
- City or district-owned water companies
- Damage claims
- One-way paging
- Directory advertising
- Propane - except safety issues
Many utilities have information on the Internet. Listed below are the Internet addresses for the major gas and electric companies regulated by the PUC.
In addition to the assistance we provide, the following agencies may be useful in assisting you with telecommunications issues:
If you are disputing a utility bill, you may deposit the disputed amount with the Commission to avoid discontinuance of your service while we investigate your claim. The utility may not disconnect your service while your dispute is being investigated as long as the bills for undisputed amounts are paid on time.
Consumer Affairs will issue an informal opinion based on a review of your complaint and the utility's response, and you and the utility will be notified of our findings.
Complaint files are confidential; information in them are only provided if subpoenaed.