Passenger carriers (limousines, airport shuttles, charter and scheduled bus operators) obtain permits or certificates after providing financial responsibility and safety information to the Commission, including evidence of liability insurance and California Highway Patrol safety inspection and approval of passenger buses. Household goods carriers obtain permits after showing financial and safety fitness. They are also subject to criminal background clearance by the California Department of Justice and Federal Bureau of Investigation. Vessel common carriers providing scheduled individual fare service to passengers are issued a certificate after providing evidence of liability insurance and showing public need for service.
The Enforcement Section of the Safety and Enforcement Division responds to and investigates complaints of unsafe, unlicensed and uninsured passenger carriers, and responds to complaints against licensed carriers concerning carrier fitness, overcharging, discriminating in service, failing to provide service or failing to respond to customer complaints. Enforcement Section staff initiate enforcement action through the Commission and through the California courts. They also coordinate closely with other law enforcement and regulatory agencies in ensuring that only safe, legal and properly inspected carriers transport passengers in California. Persons with complaints concerning Passenger Carriers may contact our Consumer Complaint Unit at 1-800-894-9444.