Brigadier General (CA) Jack Hagan, Director, Safety and Enforcement Division
The CPUC's Safety and Enforcement Division works diligently to ensure that regulated services are delivered in a safe, reliable manner.
The Safety and Enforcement Division has safety oversight in a number of industries, including:
- Electric, natural gas, and telecommunications infrastructure;
- Railroads, rail crossings, and light rail transit systems;
- Passenger carriers, such as limousines, charter buses, and ferries; and,
- Household goods movers.
The Safety and Enforcement Division has also investigative and enforcement roles to ensure consumers' rights are protected in transactions with regulated utilities, including telecommunications providers.
Please see our Safety and Enforcement Hub for more information about our programs.
Safety and Enforcement Division’s Organization Chart
Report safety concerns to the CPUC.