Reporting Emergencies

Utility Customers

If you are the customer of a utility and need to report an emergency such as a downed electrical wire or the smell of gas, call 911.

You can also call the main number for your utility listed in the phone book. Below are phone numbers for some utilities.

PG&E: 1-800-743-5000
SCE: 1-800-611-1911
SoCal Gas: 1-800-427-2200
SDG&E: 1-800-611-7343

If you are a customer and want to report an ongoing safety situation or concern, please file a safety complaint online.

The purpose of this page is for utilities and generation asset owners to make required reports to the Commission.

This page is the preferred method for reporting emergencies but for future reference in the event internet access is not available, WRITE DOWN the emergency phone numbers and keep them.

Please read the Reporting Requirements below.
You may also download a copy of these instructions in PDF format.

Utility and GAO Online Reporting

If you are a gas or electric utility and need to report an incident, make a report online here.
If you are an electric utility and need to report a major outage, make a report online here.
If you are a generation asset owner or power plant representative and need to report a safety-related incident, make a report online here.
If you are the operator of a mobilehome park with a master meter for gas or the operator of an underground propane distribution system and need to report an incident, make a report online here.

Emergency Telephone Numbers

To Be Used if Internet Access Is Not Available

For utilities to report gas or electric incidents:
1-800-235-1076
For GAOs to report safety-related incidents:
1-415-355-5503
For customer complaints:
1-800-649-7570

Reporting Requirements

Electric Utilities must report, within two hours during working hours and four hours outside of working hours, incidents which result in:

fatality or personal injury rising to the level of in-patient hospitalization;
are the subject of significant public attention or media coverage;
damage to property of the utility or others estimated to exceed $50,000;

and are attributable or allegedly attributable to utility owned facilities. They should follow up with an email or fax update within 24-hours and a final report within 20 days.See excerpt from Appendix B to D.06-04-055.

Gas utilities must report, within two hours during working hours and four hours outside of working hours, incidents which involve the release of gas

result in fatality or personal injury rising to the level of in-patient hospitalization;
are the subject of significant public attention or media coverage;
involve damage to property of the utility, including loss of gas, or others, or both, estimated to exceed $50,000.

They should follow up with a fuller report on the designated form within 30 days. See excerpts from GO 112-E and CFR 49 § 191.9 .

Major Electric outages must be reported.

See excerpt from GO 166.

Generating Asset Owners must report:

safety-related incidents that result in death; injury or illness requiring overnight hospitalization;
significant negative media coverage (resulting in a news story or editorial from one media outlet with a circulation or audience of 50,000 or more persons);
a report to Cal/OSHA, OSHA, or other regulatory agency; or damage to the property of the Generating Asset Owner or another person of more than $50,000. See excerpt from GO 167 below.