On March 2, 2006, the PUC adopted a Consumer Protection Initiative to empower consumers and prevent fraud in the rapidly changing telecommunications industry. The initiative launches a multilingual consumer education program called CalPhoneInfo, creates a Consumer Fraud Unit to step up our enforcement activities, and expands the PUC's toll-free hotline (1-800-649-7570) for consumer complaints against wireless and other carriers.
Telecommunications Consumer Information Center
Proceeeding Documents