The Commission on March 30, 2007, released a Scoping Memo and procedural schedule in this proceeding, in which we will consider whether to continue to monitor service quality under the new Uniform Regulatory Framework (URF) and monitor service quality for other local exchange carriers.
Interested parties are being asked to comment on whether the Commission's service quality rules should be changed to require annual customer satisfaction surveys for all wireline and wireless services, and if so, whether the surveys should focus on installation, repair, and answering time. Comments should also focus on whether competitive carriers and non-URF ILECs should have the same reporting requirements, as well as the potential elimination or continuation of existing company-specific or state-specific measures and reports.
Comments are due April 30, 2007, and reply comments are due on May 27, 2007. Workshops, if necessary, will be held in June, and a proposed decision is expected to be issued in September 2007.