California Public Utilities Commission
Carrier Operations & Program Branch
505 Van Ness Avenue, Rm. 2203
San Francisco, CA 94102
Position is in San Francisco
Interested candidates must submit an ONLINE JOB APPLICATION along with a Statement of Qualifications (SOQ).
If you need assistance completing the application, you may ask the Human Resources staff, or e-mail email@example.com or call (855) 663-0222.
Questions concerning this position should be directed to Charles Christiansen 415-703-1901 or e-mail firstname.lastname@example.org
The Statement of Qualifications (SOQ) shall be in 12 pt., Times New Roman font and not to exceed three (3) typewritten pages. Beyond the page limit and font size stated above, the format and organization of the information presented in the SOQ is at the discretion of the candidate. The SOQ should include a detailed explanation relating to the Required Experience/Qualifications bullets listed below in order to allow a reviewer to easily discern the candidate’s knowledge, experience and abilities in that area. Each candidate’s SOQ will be rated on their written communication skills, as well as the content of the abilities and experiences presented using standardized rating criteria to select the most qualified candidate for the position. Following a review of the SOQ’s, hiring interviews will be arranged for the most competitive candidates.
Please observe the page limit. If a candidate’s SOQ exceeds the three-page limit, only the first three pages will be evaluated. Applicants who do not submit a completed SOQ with their application will not be given further consideration.
Please note that all information provided is subject to verification. For each of the topic areas discussed in the SOQ, please include the name(s) and phone number(s) of supervisor(s)/ manager(s) who are knowledgeable about your work and may be contacted for verification.
Who May Apply:
Applicants eligible for lateral transfer (defined in CCR 250 and SPB rules 430-433), list appointment, voluntary demotion, reinstatement, or other State Civil Service eligibility under SPB rules will be considered. To become “list eligible” for consideration, interested candidates must successfully pass a civil service exam. To be eligible for list appointment, candidates must take the applicable exam and be listed in the first three ranks.
*Copies of CCR 250 and SPB Rules 430-433 are available in the Human Resources Office.
The Communications Division Carrier Oversight & Programs Branch (COPs) – Service Quality (SQ) & Eligible Telecommunications Carrier (ETC) section is responsible for the administration of the Commission’s service quality program that was adopted to help the Commission meet its obligation pursuant to Public Utilities Code §451 to ensure that telephone corporations provide safe and reliable telephone service. Currently the Commission has a proceeding underway to assess whether the current service quality rules are relevant in a changing telecommunications industry that is moving to wireless and internet based technologies and whether the existing reporting requirements provide the Commission with necessary information to meet the statutory obligation to ensure that telephone corporations provide safe and reliable telephone service at reasonable rates. A part of the proceeding is an examination of the networks of two largest telephone corporations in the state, AT&T-California and Verizon- California.
Federal law requires that the Commission designate common carriers/telephone corporations as ETCs, which qualifies the company to receive federal high-cost and/or Lifeline support and the SQ & ETC section branch administers the ETC designation process. The SQ & ETC section also works with the COPs branch’s Licensing Section. This work includes reviewing applications for telephone corporation operating authority pursuant to Public Utilities Code §§ 1001 and 1013 to assess whether these applications have ETC policy issues and/or ramifications, and reviewing telephone companies compliance with Commission rules.
Under the general direction of the Program & Project Supervisor of the Communications Division Carrier Oversight & Programs Branch – Service Quality & ETC section, the incumbent (PURA V) will serve as a program lead analyst of staff project teams assigned to oversee, review and evaluate for improvement, the Commission’s telecommunications SQ and ETC programs.
Regarding Service Quality work, the PURA V will develop and conduct analyses of large scope and complexity of telephone service quality data, such as outage and trouble data that is submitted to the Commission by telephone corporations, pursuant to General Order (G.O.) 133-C to determine if there are holistic problems with the company’s network and/or specific company services. The PURA V will write reports and memorandum on the results of the studies and provide consultation and advice to Division management and CPUC administrative law judges and Commissioners.
Regarding ETC work, the PURA V will develop knowledge of FCC Universal Service laws, rules, policies, and programs; handle complex ETC designation requests and oversee staff’s processing of requests for ETC designation and the related writing of Resolutions related to the requests; oversee the operation of processes in the division related to ETC matters; develop and maintain contacts/relationships with the FCC and other state Commissions regarding ETC and other universal telephone service matters.
The PURA V will also play a lead role assisting the COPs Branch’s Licensing Section in reviewing applications for telephone corporation operating authority for global policy issues as such issues may have potentially significant ETC or licensing implications, and will conduct reviews of telephone corporations for compliance with Commission requirements.
The candidate selected for the position should have demonstrated knowledge, skills, and abilities in the following areas:
- Knowledge of past and present telecommunications networks and services.
- Ability to read and understand complex rules and requirements for use in developing policies and practices.
- Demonstrated ability to analyze technical data and large data sets.
- Experience developing or ensuring service quality standards and metrics, and related requirements for reporting actual service quality performance.
- Ability to handle multiple tasks simultaneously under stringent deadlines.
- Demonstrated ability to develop and maintain positive working relationships with management and colleagues, as well as to effectively work with Commission staff in other divisions, consultants, and external stakeholders.
- Demonstrated communication skills, oral and written. The ability to explain in a clear and understandable manner complex subjects to audiences that do not have technical backgrounds.