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Safety and Enforcement

The CPUC's Safety and Enforcement Division works diligently to ensure that regulated services are delivered in a safe, reliable manner.

Safety and Enforcement Division has safety oversight in a number of industries, including:

  • Electric, natural gas, and telecommunications infrastructure;
  • Railroads, rail crossings, light rail transit systems
  • Passenger carriers, such as limousines, charter buses, and ferries; and, 
  • Household goods movers.

Safety and Enforcement Division also has investigative and enforcement roles to ensure consumers' rights are protected in transactions with regulated utilities, including telecommunications providers.

For more information on a particular aspect of the CPUC's robust safety and consumer protection program, see the information boxes below. For recent news and upcoming workshops and hearings, see the box at right.

Recent News and Quick Links

ALERT: Some carriers applying for a new license that have applications pending are being contacted by someone claiming to be from the CPUC requesting to charge $5 over the phone via a carrier’s credit card to verify information pertaining to their application.   This is a scam.  Once the filing fee and application is filed the CPUC does not solicit for extra funds to complete the application.


August 27, 2015: CPUC to Investigate PG&E’s Culture and Governance to Ensure Safety is a Priority

April 20, 2015: CPUC Continues Investigation of PG&E Pipeline Explosion in Fresno to Determine Cause of Pipeline Failure

April 9, 2015: CPUC Penalizes PG&E $1.6 Billion For Pipeline Violations

Safety Policy and Action Plan

Report safety concerns to the CPUC

Read the Safety and Enforcement Blog

View Safety Presentations given at CPUC Voting Meetings

What’s new in the Safety & Enforcement Website?

Visit the CalPhoneInfo website!