Limo, TNC, Shuttle, or Bus Complaint

en español  

 

If you have a complaint about a private “passenger carrier” such as a limousine, transportation network company (TNC), airport shuttle, or charter bus company, and talking directly with the carrier does not resolve the problem, you can file a complaint with the CPUC.

To file a complaint, please do the following:

CPUC Complaint Intake Unit – Transportation Enforcement Section
Safety and Enforcement Division
505 Van Ness Avenue
San Francisco, CA  94102-3298

If you would like us to mail you a copy of the complaint form, you can call us at 1-800-894-9444, or you can email us at ciu_intake@cpuc.ca.gov.  We would also be happy to answer any questions you have about the complaints process.

For more information on how the CPUC can help you resolve issues, please see Filing a Complaint 

For more information about passenger carriers, please see Limos, Shuttles, and Buses consumer information.

 

In your correspondence, please include:

  • Your name and the name of the individual who appears on the bill/invoice/account (if different)
  • The address of the place for which you arranged the service
  • Mailing address and telephone number to which the invoice was addressed 
  • Name of the company that you are submitting your complaint about 
  • (If applicable) Address and telephone number of the company 
  • (If applicable) Name of the company representative(s) with whom you communicated
  • (If applicable) Invoice or account number with the company
  • A brief description of your grievance (please limit to two pages)
  • Legible copies of all documentation related to your complaint (receipts, cancelled checks, contracts or service agreements, claim forms, inventories, etc.)