If you have purchased a Prepaid Phone Card and it does not work

Follow these steps:

1) You may have used all the time remaining on your card or the card may have expired. Verify this first;

2) Call the customer service number printed on the card and explain your problem to the representative;

3) If not satisfied, return your phone card to the place where you purchased it and ask for a refund;

4) If you have taken the above steps, and still have not come to a resolution, you can file a complaint electronically with the CPUC’s Consumer Affairs Branch or by calling CAB at 1-800-649-7570.

---

See Also:

Water