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CPUC Acts to Protect Consumers Through Formal Investigations Against PG&E and One Million New Internet Users Coalition

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In our ongoing commitment to enforcement and consumer protection, we have opened two formal investigations into 1) Pacific Gas and Electric Company's (PG&E) compliance with disconnections rules; 2) One Million New Internet Users Coalition's California Advanced Services Fund grant.

Following a staff investigation, our Commissioners voted on July 12, 2018, to open a formal investigation (I.18-07-008) into PG&E's failure to provide the required 24-hour notice prior to residential service disconnections between July 1 and July 18, 2016, thereby improperly disconnecting the service to approximately 6,255 of its customers.  The formal investigation will assess PG&E's internal control and disconnection processes at the time of the improper disconnections, and examine the adequacy of the remedies PG&E has employed since to ensure that they are reasonably sufficient in preventing future improper disconnections. The CPUC will determine: 1) whether PG&E violated rules or case law; 2) whether the CPUC should impose fines and/or order other remedies for any violations of applicable laws; and 3) whether PG&E's disconnection processes, both at the time of the error and following PG&E's remedies in response to the error, comply with CPUC regulations.

A second formal investigation (I.18-07-009), which also follows the findings of a staff investigation, was opened against California's One Million New Internet Users Coalition, including its members, Asian Pacific Community Fund, Black Business Association, Community Union, Inc., Korean Churches for Community Development, and Soledad Enrichment Action - Charter Schools. The formal investigation will determine whether the Coalition violated rules or regulations pertaining to the grant of funds from the California Advanced Services Fund (CASF). The Coalition is also ordered to show cause as to why the CPUC should not order the Coalition to return approximately $244,385 of misappropriated CASF funds, impose penalties for violations of the grant's terms, and other remedies, including a prohibition against some or all of the members and officers of the Coalition from benefitting from or participating in any CPUC program for a period of at least 10 years. 

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