• Reporting Emergencies

    Utilities and generation asset owners must report to the CPUC when an emergency arises or a safety concern becomes apparent.  

    This page offers instructions and advice on reporting, but for future reference in the event Internet access is not available, write downthe emergency phone numbers and keep them easily available.

    • Reporting Requirements

      Electric Utilities must report, within two hours during working hours and four hours outside of working hours, any incident which results in:

      • Fatality or personal injury rising to the level of in-patient hospitalization;
      • Are the subject of significant public attention or media coverage; or,
      • Damage to property of the utility or others estimated to exceed $50,000 and are attributable or allegedly attributable to utility owned facilities.

      The utility should follow up with an email or fax update within 24-hours and a final report within 20 days. See excerpt from Appendix B to D.06-04-055.

      Gas utilities must report, within two hours during working hours and four hours outside of working hours, incidents which involve the release of gas and:

      • Result in fatality or personal injury rising to the level of in-patient hospitalization;
      • Are the subject of significant public attention or media coverage; or,
      • Involve damage to property of the utility, including loss of gas, or others, or both, estimated to exceed $50,000.

      They should follow up with a fuller report on the designated form within 30 days. See excerpts from GO 112-E and CFR 49 § 191.9 .

      Major Electric outages must be reported.

      Generating Asset Owners must report:

      • Safety-related incidents that result in death;
      • Injury or illness requiring overnight hospitalization;
      • Presence of identified media representation (with a known market); and,
      • A report to Cal/OSHA, OSHA, or other regulatory agency; or damage to the property of the Generating Asset Owner or another person of more than $50,000.  See excerpt from GO 167.
    • Information on Whistleblowing
      View information on whistleblowing or file a complaint online.
    • Report unsafe conditions to the CPUC
      You can report unsafe conditions to the CPUC by calling the whistleblower hotline at 1-800-649-7570 or by sending an email to safetyhotline@cpuc.ca.gov.  

  • Utility and General Asset Owner (GAO) Online Reporting

    1. If you are a gas or electric utility and need to report an incident, make a report online here.
    2. If you are an electric utility and need to report a major outage, make a report online here.
    3. If you are a generation asset owner or power plant representative and need to report a safety-related incident, make a report online here.
    4. If you are the operator of a mobilehome park with a master meter for gas or the operator of an underground propane distribution system and need to report an incident, make a report online here.

  • CPUC Telephone Numbers

    In the event of an emergency or emerging safety situation when internet access is not available, you may report on the situation to the CPUC using the following:

    1. For utilities to report gas or electric incidents:
      1-800-235-1076
    2. For GAOs to report safety-related incidents:
      1-415-355-5503
    3. For customer complaints:
      1-800-649-7570
  • Consumer Help Logo

    Looking for Consumer Information?

    The CPUC regulates privately owned electric, natural gas, telephone, water, and sewer utilities. Unfortunately, we cannot help you resolve issues with publicly owned or municipal utilities, such as SMUD or the Los Angeles Department of Water and Power.

    Visit the Consumer Information Website


  • Utility Customers

    If you are the customer of a utility and need to report an emergency such as a downed electrical wire or the smell of gas, call 911.

    You can also call the main number for your utility listed in the phone book. Below are phone numbers for some utilities.

    • PG&E: 1-800-743-5000
    • SCE: 1-800-611-1911
    • SoCal Gas: 1-800-427-2200
    • SDG&E: 1-800-611-7343
    • Southwest Gas:
      • Northern – 1-800-772-4555
        Areas in and around Truckee and Lake Tahoe
      • Southern – 1-800-867-9091
        Areas in and around Barstow, Big Bear, and Victorville
      • Needles – 1-800-447-5422
       

     

     

    If you are a customer and want to report an ongoing safety situation or concern, please file a safety complaint online.