Protecting Your Goods

Already included in the carrier’s rates is protection against possible loss or damage at 60 cents per pound per article.  You may choose to purchase additional protection and set the value on your belongings for an amount that makes you comfortable.  Be sure to check any insurance policies you have before paying for additional protection.   If you are unsure, call your insurance agent.

The carrier may charge you for the level of protection and the value you place on your goods.  Actual cash value protection covers the depreciated value of your goods and is determined by such things as the cost of the item new, its age, its condition when received by the mover, and the value you declare.  Full value protection usually costs more since it will cover the replacement costs of any lost or damaged item.  The carrier may opt to replace, reimburse or repair the damaged item, according to the protection level you choose.  Remember to declare items of extraordinary value.  If you fail to do this, the carrier may not be liable for the full value of those items regardless of the level of protection you choose.  In addition, your goods are protected while they are stored-in-transit at your request, and your carrier may charge an additional valuation rate for that service.  However, if the storage-in-transit is undertaken for the carrier’s convenience, you will not be charged for this additional protection.

The agreement includes a section entitled “Consumer Protections and/or Waivers” on which you must declare the value of your shipment and choose a level of protection.  If you fail to do so, your goods will be automatically protected for actual cash value up to $20,000.  You may be charged for this protection, at the rate for each $100 (or fraction thereof) of declared value, as stated on the Agreement.  If no valuation charge is stated, the rate is $0 (zero) per $100 of declared value.  Your protection level choices are explained below.

1.  Basic Coverage at 60 cents per pound per article ensures recovery at 60 cents multiplied by the weight of the item or the carton it’s packed in.  Thus, if an item weighing 20 pounds is lost or damaged, you can recover $12.00 for that item (60 cents x 20 pounds).  This is very minimal protection and your goods are probably worth considerably more.  This protection is included in the mover’s rate.

2.  Actual Cash Value protection ensures recovery at the actual cash value (i.e., fair market value) of your lost or damaged item(s), up to the total value you declare.  The carrier may charge for actual cash value protection, and will state the rate on the Agreement.

3.  Full Value protection ensures recovery at the full value (i.e., replacement value) of your lost or damaged item(s), up to the total value you declare.  The carrier may offer deductible in combination with full value protection.  You are responsible for deductibles unless the mover loses an item, refer to the section on Limitations on the Carrier’s Liability.  The carrier may charge for full value protection, and will state the rate on the Agreement.


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Liability for Valuables