• Office of Ratepayer Advocates

    The Office of Ratepayer Advocates (ORA) participates in CPUC proceedings, workshops, and other forums with significant dollar impacts on consumers that address issues of consumer protection, development of fair rules for competition or other significant policy issues, and that address service quality, rate levels, and rate of return. ORA's mission, as defined by Senate Bill 960 in 1996 and embodied in Public Utilities Code Section 309.5, is to "obtain the lowest possible rate for service consistent with reliable and safe service levels."