Public Safety Complaint If you notice a public safety problem related to gas, electric, cable, telephone, water, or mobile home park utilities – such as a dangling wire or a gas leak – dial 911 and report the problem. After your call, you also have the option to file a complaint with the CPUC. The fastest way to file a complaint is using the online complaint form. Please be aware that the CPUC cannot help you resolve issues with: Publicly owned or municipal utilities, such as SMUD or the Los Angeles Department of Water and Power Federal, city, or county taxes and surcharges on your bills Long-distance telephone, cable TV, cellular phone rates, paging, or Internet rates and services The CPUC also cannot award claims for damages, or help you determine a utility’s alleged negligence or liability. If you cannot resolve this type of problem with the utility directly, you can file a claim in civil court. If you do not want to file your complaint online, you can send us a written complaint letter. Be sure to include: Your name The name the account is billed under (if it is different than your name) Your mailing address The service address (if it is different than your mailing address) The name of the utility or company The name of the utility or company’s representative you contacted (if applicable) A brief description of the problem (no more than two pages) Daytime phone number where you can be reached The phone number or account number of the service (if applicable) You can mail your written complaint to: CPUC Utilities Safety Branch505 Van Ness AvenueSan Francisco, CA 94102-3298 If you have any questions about mobile home park safety, you can call us at 1-415-703-1126. For all other public safety complaints, you can call us at 1-800-755-1447. For more information on how the CPUC can help Consumers resolve issues, please see Do You Have a Question or Complaint?