Our Executive Office ensures that procedural matters are handled in a timely manner and is also responsible for efficient internal operations.
The News and Public Information Office raises the awareness of the CPUC by informing and educating the media and the public about the CPUC's services, policies, and decisions.
The Consumer Service and Information Division provides information and assistance to the general public, including bilingual communication and outreach to better serve California's diverse population.
The Office of Governmental Affairs represents the Commission before the State Legislature and Executive Branch and oversees representation of the PUC and State of California before the United States Congress and federal agencies.
The Energy Division assists Commission activities in the electricity, natural gas, steam, and petroleum pipeline industries.
The Communications Division assists the Commission in developing and implementing policies to promote competition in all telecommunications markets and to address regulatory changes required by state and federal legislation.
The Safety and Enforcement Division has safety oversight of electric and communications facilities, natural gas and propane gas systems, railroads, light rail transit systems, and highway/rail crossings, licensing, consumer protection, and safety oversight of motor carriers of passengers, household goods, and water vessels, and regulatory oversight of hot air balloons and some air carriers.
The Division of Water & Audits supports the Commission by investigating water and sewer system service quality issues and analyzing and processing utility rate change requests.
The Legal Division represents and appears for the people of the State of California, the Commission, and the Commission staff in all actions and proceedings involving any question under the Public Utilities Code or under any order or act of the Commission.
The Administrative Law Judges process formal filings, facilitate alternative dispute resolution, conduct hearings, develop an adequate administrative record, prepare timely proposals for Commission consideration, and prepare and coordinate Commission meeting agendas.
The ALJ Division administers the Commission's Alternative Dispute Resolution Program.
Administrative Services provides Human Resources, Information Technology, and Management Services to the entire CPUC.
The Policy & Planning Division discovers, identifies, and addresses issues regarding notable industry concerns and developments, internal and external Commission procedures, and interagency relationships.
The Internal Audit Unit is headed by Chief Internal Auditor, Carl Danner. Internal Audit performs audits of the CPUC’s internal controls and management, oversees organizational risk assessment and enterprise risk management, and provides consulting services as requested to assist CPUC operations. Internal Audit reports directly to the CPUC through its Finance and Administration Committee, and operates under a charter approved by the CPUC on May 21, 2015
The Office of Ratepayer Advocates (ORA) participates in CPUC proceedings, workshops, and other forums with significant dollar impacts on consumers that address issues of consumer protection, development of fair rules for competition or other significant policy issues, and that address service quality, rate levels, and rate of return. ORA's mission, as defined by Senate Bill 960 in 1996 and embodied in Public Utilities Code Section 309.5, is to "obtain the lowest possible rate for service consistent with reliable and safe service levels."