Complaints Regarding Moving Companies and Passenger Carriers

To file a complaint about a moving company, please call us toll-free at 1-800-366-4782.
To file a complaint about a passenger carrier, please call us toll-free at 1-800-894-9444.
You may also email or U.S. mail your complaints about moving companies and/or passenger carriers. Email to ciu_intake@cpuc.ca.gov.

For U.S. mail, please fill out and send the appropriate form below to:

California Public Utilities Commission Complaint Intake Unit - Transportation Enforcement Section
Consumer Protection and Safety Division
505 Van Ness Ave., 2nd Floor
San Francisco, CA 94102-3298

Household Goods Complaint Form (PDF Format)

Passenger Carrier Complaint Form (PDF Format)

For all correspondence, please be sure to include:

Your name and the name the account is billed under (if different)
Service address
Mailing address and phone number
Name of the company you are complaining about
Address and telephone number of the company (if applicable)
The name of the company's representative you contacted (if applicable)
Your utility account number (if applicable)
A brief description of your complaint (please limit your complaint to two pages or less)
Legible copies of all documentation as described in the complaint forms above (receipts, cancelled checks, agreement for service, claim forms, inventories, etc.)

Last Modified: 10/31/2007