CPUC’s Strategic Planning Initiative
The California Public Utilities Commission completed the first part of their
strategic plan in July, and the staff is now developing action plans to achieve
the directives. The action plans will be ready for deployment by January 2017.
Click to view CPUC Strategic Directives and Governance Policies_Adopted 14 July 2016
CPUC is conducting an agency-wide strategic planning process to
align the organization around clear expectations set by the body of five
commissioners (hereafter called “the Commission”) and to create an action plan
for meeting those expectations. The CPUC has engaged consulting firm Leading Resources Inc. to
assist in the year-long comprehensive planning initiative, the first undertaken
by the CPUC in over 20 years.
This webpage is intended to serve as a central source of
information for the strategic planning effort. The webpage contains updates,
announcements, timelines and materials as they’re developed so that stakeholders
can track the progress of the process and have a one-stop shop for finding
Articulating the Commission’s Expectations with “Strategic
The Commission and Senior Management are currently collaborating
on the development of "strategic directives."
A strategic directive states in clear, understandable terms what
results the governing body wants the organization to achieve. Strategic
directives define the full universe of how the performance of the organization
will be judged by the governing body. They are usually organized in categories
reflecting the major areas of focus for the organization, for example, customer
service, reliability, market development, communications, and financial
Below is a draft table of contents for the strategic directives.
Hyperlinks offer access to the most recent version, for those directives that
are currently under development.
These drafts are being vetted at the Finance and Administration
Committee meetings. Please visit the Commissioner Committee web page for dates and
times. Meetings are open to the CPUC staff and public. All are encouraged to
Stakeholders are also encouraged to submit questions, ideas,
comments or concerns to StrategicPlan@cpuc.ca.gov.
Below, please find additional information on the strategic