Interconnected VoIP Providers Seeking to Provide Voice Services in California

  • Interconnected VoIP providers are required to obtain an operating authority from the California Public Utilities Commission (CPUC) to offer voice services in California.
    • Non-facilities-Based (also known as resellers) interconnected VoIP providers may register using the Simplified Registration Process pursuant to Public Utilities (P.U.) Code § 1013.
    • Facilities-based interconnected VoIP providers must file an application for a Certificate of Public Convenience and Necessity (CPCN) pursuant to P.U. Code § 1001.

 Additional information regarding how to obtain authority to operate in California may be found here.

Interconnected VoIP Providers Granted a Utility ID via the Informal VoIP Registration Process

  • Interconnected VoIP providers granted an informal interconnected VoIP registration are required to continue to pay surcharges to the Commission.
  • Any VoIP provider granted an informal interconnected VoIP registration may request to surrender its Utility ID number by sending an email to CDcompliance@cpuc.ca.gov and providing the information listed below. All outstanding payments must be paid prior to surrendering the Utility ID number.
    • Utility Name and Utility ID;
    • Effective Date of the request;
    • Verify that no customers are impacted by the request;
    • Documentation proving that the VoIP provider has reported and remitted all outstanding charges owed from the Commission; and
    • A statement that the VoIP provider has no outstanding customer complaints filed with the CPUC Consumer Affairs Branch (CAB), citations issued and/or enforcement actions by CPUC; or if one or more citations or enforcement actions have been issued, penalties and/or fines have been paid and the citation(s) and the enforcement action(s) have been closed.
     
  •  MLTS: E911 Requirements for Service Providers of Multi-Line Telephone Systems  

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