Consumer Affairs Branch
Consumer Contact Statistics
The Consumer Affairs Branch (CAB) of the California Public Utilities Commission (CPUC) is responsible for assisting consumers in answering questions and resolving disputes with their utility providers.
CAB receives consumers’ communications via phone calls, letters and electronic submissions (email/web form). These types of contacts are termed Informal Contacts, and can consist of complaints, questions, or feedback from consumers regarding the policies and practices of specific utilities or the CPUC.
CAB processes informal contacts according to the issue(s) involved, and the regulatory authority of the CPUC. CAB keeps records of the informal contacts it receives, and they are made available to the public on this website for information purposes.
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This data comprises two reports. A compilation of informal contacts for the communications, energy and water industries, divided into discrete categories. And a compilation of consumer informal contacts that require enhanced processing for resolution known as Informal Complaints (ICs). ICs are reported by utility company and the nature of the complaint by category and the more specific subcategory.
The Monthly Data Report is based on contacts (informal complaints and
questions) received by the Consumer Affairs Branch (CAB) and presents both annual and monthly data
for the communications, energy, and water, industries. It
also presents contact data specifically related to safety concerns, by
industry.
The CPUC manages the funds and the appeal process for the California LifeLine Program. CAB assists consumers resolve application denials to program participation. Statistics pertaining to California LifeLine related interactions are presented here.
Complaints and Inquiries about Telecommunications Providers Received In Languages Other Than English
CAB provides assistance to consumer in languages other than English. The records of the interactions with Limited English Proficient (LEP) consumers are presented here, in compliance with Decision D.08-10-016, of the California Public Utilities .
Quejas y Consultas Sobre Empresas de Telecomunicaciones Recibidas en Idiomas Distintos del Inglés
La Oficina de Asuntos del Consumidor (CAB, por sus siglas en inglés) de la Comisión de Servicios Públicos de California (CPUC) asiste a consumidores en idiomas distintos del inglés. El registro de estos contactos informales esta publicado en esta esta página web de acuerdo a la decisión D.08-10-016 de la Comisión de Servicios Públicos de California (CPUC)