Consumer Affairs Branch

Consumer Contacts Statistics Regarding the LifeLine Program - Archive 2018 

The California Public Utilities Commission (CPUC) Consumer Affairs Branch (CAB) assists consumers resolve application denials to program participation and assist participants in resolving LifeLine billing issues with their service providers.

For CAB LifeLine informal contacts are consumer communications received by CAB via phone calls, letters and electronic submissions (email/web form), concerning LifeLine billing and appeal issues.  CAB gathers certain statistics regarding the informal contacts it receives about the LifeLine program.  The LifeLine statistics presented here are divided into discrete Types and Subcategories to provide information about the nature of the contacts CAB received.  The data is made available to the public to provide information about the operational trends regarding the California Lifeline Program and the Federal Wireless Lifeline Program.  The data is offered for information purposes only.

For information regarding the California LifeLine program please visit the California LifeLine Website.



  1. The CPUC provides consumer LifeLine statistics received by CAB as a tool to inform consumers.
  2. The CPUC does not endorse or recommend one utility company over another.
  3. Informal complaints to CAB are not always resolved in favor of the consumer.

Links LifeLine Consumer Contacts Statistics for 2018 

Annual data for 2018 can be found here

Monthly data for 2018 can be found on the following links:

January 2018  

February 2018  

March 2018

April 2018

May 2018

June 2018

July 2018

August 2018

September 2018

October 2018

November 2018

December 2018


Annual data for prior years can be found in the following links: 2013, 2014, 2015, 2016, 2017



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