Disaster-Only 2-1-1 Service Dialing Implementation

Disaster-only 2-1-1 service is service provided during declared emergencies and disasters as opposed to regular 2-1-1 service, which is available 24 hours a day, seven days a week. Disaster 2-1-1 service is currently only available in counties without full 2-1-1 service.


In 2011, the Commission issued Decision 11-09-016, which authorized the provision of disaster-only 2-1-1 services and appointed 2-1-1 California as the lead entity in implementing this program. The Decision was bolstered by the California State Legislature in Senate Bill 1212 (2016, Hueso), authorizing the Commission to spend $1.5 million from the California Teleconnect Fund Administrative Committee Fund to implement disaster 2-1-1 dialing programs. Governor Jerry Brown signed SB 1212 into law on September 29, 2016.


On November 7, 2019, the Commission authorized disaster-only 2-1-1 services in the counties of Alpine, Calaveras, Colusa, Del Norte, Inyo, Lake, Lassen, Madera, Mono, Siskiyou, Sutter, and Trinity to be provided by Interface Children and Family Services (Interface). The Commission is working with Interface, the counties, and other agencies to implement services in these counties.  The Commission anticipates implementation to be complete by June 2020.

The Commission is also working with other agencies and nonprofit organizations to expand 2-1-1 services to the remaining unserved counties of Amador, Modoc, Placer, Plumas, Sierra, Tuolumne, and Yuba.


Implementation Timeline

CPUC letter requesting applications to implement disaster-only 2-1-1 January 30, 2019
Deadline for submission of application letters to the CPUC Executive Director March 29, 2019
CPUC initial review and questions sent to applicants April 17, 2019
Applicant responses due April 30, 2019

CPUC full review of application in conjunction with the unserved counties

May - June 2019
Workshop with unserved counties and applicants: Applicants were invited to address questions and concerns from the unserved counties and the CPUC in person June 20, 2019
Preliminary approval by CPUC and the unserved counties July 18, 2019
Notice from CD to preliminary approved applicant to obtain endorsement letters from the county boards of supervisors in the service area July 18, 2019
Final approval by Commission resolution November 7, 2019
Implementation of disaster-only 2-1-1 November 2019 - June 2020



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