Application Renewal Process

The CPUC requires all existing California Teleconnect Fund (CTF) participants to recertify their eligibility every three to five years to continue receiving the CTF discounts. This process applies only to existing participants with approved CTF applications. Community-based organizations are notified to submit a renewal application every three years, while other participants are notified to submit a renewal application every five years. The participants required to submit a renewal application include the following:

  • 9,088 Community-based Organizations (CBOs)
  • 1,083 Public Schools
  • 1,033 Public School Districts
  • 1,440 Private Schools
  • 393 Libraries
  • 11 Library Consortia
  • 172 Government Owned and Operated Hospitals and Clinics
  • 46 California Community Colleges
  • 50 California Community College Districts

Recertification begins in September 2019 for some select participants and continues through 2022.

Information for Participants

The application renewal process begins when a participant receives a notice from the CPUC with instruction to renew its application. This notice is sent to the contact on record by email and postal mail. 

Information for Carriers

Carriers will receive a notice listing the customers scheduled for application renewals. Carriers will be notified regarding:

  • Participants required to recertify
  • Recertification Schedule
  • Recertification Results

Eligible participants will receive a new CTF-ID and continue to receive the CTF discount. Ineligible participants will not receive a new CTF-ID and the carrier will discontinue participant's CTF discounts. Carriers are obligated to assure participants are CTF eligible by referring updates to each entity's eligibility status.

To ensure CTF program compliance and avoid interruption of discounts, carriers are encouraged to work with their customers to complete the application renewal process on time.


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