Consumer Affairs Branch
The California Public Utilities Commission (CPUC) regulates privately owned California utilities that provide energy, water, and telecommunications services. If you have a question or complaint concerning one of these utility providers, help is available through the Consumer Affairs Branch (CAB).
Utility Bills and Services
CAB's team of representatives is ready to assist consumers with billing and service matters with regulated utilities. Through dedicated specialists, CAB assists consumers in resolving application denials (appeals) for the California LifeLine program participation.
In addition, via the Telecommunications Education and Assistance in Multiple-Languages (TEAM) and Community Help and Awareness of Natural Gas and Electric Services (CHANGES) Programs, managed by CAB, the CPUC provides services to Limited English Proficient (LEP) consumers with telecommunications and energy issues by focusing on three service components – consumer education, complaint resolution, and program outreach. Assistance is provided statewide through community-based organizations that work with LEP consumers in their preferred language and with cultural sensitivity.
File A Complaint
To submit a complaint or learn more about the complaint process, please visit the CPUC's complaints page.
CAB Reports and Data
CAB processes informal contacts according to the issue(s) involved and the regulatory authority of the CPUC.
- 2023: CAB Q1 Report 2023 | CAB Q2 Report 2023 | CAB Q3 Report 2023
- 2022: CAB Q1 Report 2022 | CAB Q2 Report 2022 | CAB Q3 Report 2022 | CAB Q4 Report 2022
- 2021: CAB Q1 Report 2021 | CAB Q2 Report 2021 | CAB Q3 Report 2021 | CAB Q4 Report 2021
- 2020: CAB Q1 Report 2020 | CAB Q2 Report 2020 | CAB Q3 Report 2020 | CAB Q4 Report 2020
- Limited-English-Proficient (LEP) Consumer Contact Statistics
- TEAM and CHANGES Programs Reports
- Archived Reports
The California Public Utilities Commission serves the public interest by protecting consumers and ensuring the provision of safe, reliable utility service and infrastructure at reasonable rates with a commitment to environmental enhancement and a healthy California economy. The Consumers Affairs Branch supports the mission of the CPUC by assisting consumers that have questions or complaints about their regulated utility services, and by providing complaint data to assist the CPUC decision makers and inform the public.