Brochures on CPUC Processes

•  CPUC Basics: Provides an overview of the work of the CPUC.
•  Understanding a CPUC Proceeding: Covers what happens in a proceeding and the types of proceedings. Also explains informal and formal participation.
•  Participating at a CPUC Voting Meeting: Covers the rules on making public comments at a CPUC Voting Meeting.
•  Participating at CPUC Public Participation Hearings and Workshops: Explains public participation hearings and workshops.
•  How to Become a Party in a CPUC Proceeding: Provides an overview of how to become a party to a CPUC proceeding.
•  CPUC Intervenor Compensation Program: Provides an overview of the CPUC's Intervenor Compensation Program, which is for formal participants in CPUC proceedings.
•  Ex Parte Communications at the CPUC: Provides an overview of ex parte communications, which must be followed by those wishing to communicate with CPUC decision-makers.
•  Filing a Formal Complaint and Alternative Dispute Resolution at the CPUC: Provides an overview of the CPUC's formal complaint process and Alternate Dispute Resolution Program.
•  Resolving an Issue with a Utility: The CPUC’s Informal Process: Covers the informal complaint process, which helps customers resolve issues with utility companies under CPUC jurisdiction.