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Public Hearing #1 on Rulemaking Considering Regulation of Telecommunication Services Used by Incarcerated People

When: Wednesday, April 28, 2021 1:30 PM - 3:30 PM

Where: Remote access via webcast or phone



The Covid-19 crisis has made it difficult for in person visits to jails and prisons. Now more than ever, families and friends and bearing the costs to communicate with the incarcerated in California. This Rulemaking will consider how to ensure incarcerated people and their families have access to intrastate telecommunication service at just and reasonable rates.  In August 2020, the Federal Communications Commission (FCC) proposed to update its caps on interstate calling from prisons and jails. Because the FCC does not have the authority for intrastate calls, they reached out the states, and the Commission now takes that call.

The Commission would like to hear from you. Virtual public hearings have been scheduled to hear your comments, concerns and opinions regarding the costs of calling from prisons and jails in California. Your participation by providing comments can help to inform the CPUC on these issues.

You can watch a livestream of the hearings or participate via telephone. Incarcerated persons wishing to participate in the public hearing must typically obtain advance approval to do so by providing the hearing call-in number to the facility where they reside. You can also submit comments by mail or post them on the CPUC’s public comment portal at any time before May 1, 2021.



  • A live webcast will be available with English and Spanish captions (it will also be recorded and archived for future viewing): www.adminmonitor.com/ca/cpuc.
  • Participants will have audio and video but will not be able to make comments or ask questions. To make comments or ask questions, please join via the English or Spanish phone line.
  • For captions, after clicking on the name of the workshop, click the green button below the video for captions. Then select captions by clicking on the white icon next to the word “live” at the bottom of the video.


  • 800-857-1917; passcode: 7218384#
  • Participants will have audio (in English) and will be able to make comments or ask questions.


  • 800-857-1917; passcode: 8147204#
  • Simultaneous interpretation in Spanish will be available by phone.
  • Participants will have audio (in Spanish) and will be able to make comments or ask questions in Spanish.


Interested participants may submit comments at any time as follows:

  • Online form via the CPUC Docket Card: www.cpuc.ca.gov/R2010002Comments
  • Email: Public.Advisor@cpuc.ca.gov (reference Rulemaking R.20-10-002
  • U.S. Mail: CPUC Public Advisor’s Office, 505 Van Ness Ave., San Francisco, CA 94102 (reference Rulemaking R.20-10-002)
  • To offer anonymity, it is not necessary to provide contact information, but please note that if you do, it will be publicly accessible.


The CPUC is taking steps to ensure the anonymity and prioritization of incarcerated persons providing verbal comment during the public forums:

  • Incarcerated persons will be moved to the front of the queue on the phone line to make comment.
  • Callers are not required to provide or record names or locations at any point during their call.
  • Each caller will be assigned a “port number,” which will be read in lieu of the caller’s name to signal his or her turn to speak.

Media Advisory
Proceeding Documents

More information: www.cpuc.ca.gov/prisoncalls

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